Refund & cancellation Policy.
How cancellations, duplicate payments and eligible refund requests are handled.
1. Monthly subscriptions
Customers may cancel a monthly Touchline Studio subscription before the next renewal date to prevent the next recurring charge. Cancellation does not normally create a refund for the current billing period, and access may continue until that paid period ends.
2. When a refund may be considered
- A confirmed duplicate charge.
- An incorrect amount charged by Scope Football Intelligence.
- Paid access that was not activated within the published delivery period because of a fault under Scope Football Intelligence’s control.
- Another circumstance where a refund is required by applicable South African consumer law.
3. Non-refundable situations
Subject to applicable law, refunds are generally not provided for unused time, failure to cancel before renewal, change of mind after successful digital access, unsupported customer hardware, customer internet limitations or suspension caused by a breach of the Terms of Service.
4. Service-specific work
For player profiles, analysis services, courses or academy programmes, the relevant product or quotation will state any deposit, cancellation, attendance, postponement or make-up terms before payment.
5. How to cancel or request a refund
Email ysaid07@gmail.com with the account email, transaction reference, payment date, amount and reason for the request. Cancellation requests must be received before the next renewal date. Customers may also call +27 72 524 6737.
6. Processing time
Approved refunds will be submitted to the payment provider within seven business days. Bank and card-processing timelines may vary after a refund has been initiated.
Last updated: 17 August 2026.