Digital delivery & access.
How software, downloads, courses and professional services are delivered.
1. Studio Online
After successful payment and account verification, browser access is activated digitally through the customer’s Touchline Studio account. Activation is normally immediate. Customers who cannot access a paid plan within 24 hours should contact support.
2. Studio Desktop
Eligible subscribers receive the desktop installer or download instructions through their customer account or by email. Delivery is normally immediate and will occur within 24 hours of successful payment and account verification. Current desktop support is for macOS; supported versions and installation requirements are displayed before download.
3. Touchline Studio+
Studio+ customers receive Studio access together with the Coding Platform and Report Generator included in their plan. Feature access remains subject to an active subscription.
4. Online courses
Course pages state the start date, access duration, learning format and any live-session schedule before enrolment. Access instructions are delivered digitally to the registered email address or customer account.
5. Analysis and profiling services
The agreed scope, required customer material and estimated delivery date are confirmed before payment. Delivery is normally by secure digital file, email or customer account.
6. Academy programmes
Academy pages or registration documents state the venue, programme dates, timetable, age group, fee and any weather or cancellation arrangements before registration.
7. Delivery problems
Customers who do not receive access within the timeframe above should email ysaid07@gmail.com with their transaction reference and account email, or call +27 72 524 6737.
Last updated: 17 August 2026.